Available Free Downloads
| Understanding How Service Fee Automation Impacts Travel Agency Business (pdf) | Amadeus |
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| Amadeus commissioned Dr. Fried and Partner to carry out independent research on the management of service fees in European travel agencies. | ||
| Understanding Travel Agency Cost Drivers and Ways to Optimise Business in Greece (pdf) | Amadeus |
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| Amadeus recently commissioned Hermes Management Consulting to do a study to in order to gain a better understanding of Travel Agency cost drivers and ways to optimise business in Greece. | ||
| Understanding Travel Agency Cost Drivers and Ways to Optimise Business in Malaysia (pdf) | Amadeus |
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| Amadeus recently commissioned Hermes Management Consulting to do a study to in order to gain a better understanding of Travel Agency cost drivers and ways to optimise business in Malaysia. | ||
| Understanding Travel Agency Cost Drivers and Ways to Optimise Business in Saudi Arabia (pdf) | Amadeus |
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| Amadeus recently commissioned Hermes Management Consulting to do a study to in order to gain a better understanding of Travel Agency cost drivers and ways to optimise business in the Kingdom of Saudi Arabia. | ||
| Caching Out: The Rise of Look-to-Book (pdf) | PhoCusWright |
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| This GDX Spotlight examines the industry trends driving the growth of look-to-book and looks at approaches that some travel entities are taking to address the issue. | ||
| Crafting an Outsourcing Strategy (pdf) | PhoCusWright |
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| Outsourcing is a worldwide industry that is expected to experience substantial growth through the end of the decade. Its importance to IT strategy and planning is increasing as more competitors in the travel space outsource elements of their operation. | ||
| Harrah's Loyalty Program (pdf) | PhoCusWright |
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| This article describes how Harrah's translates CRM "learnings" into actionable business rules and policies, incorporating them into a continually evolving IT infrastructure. | ||
| Mark Schroeder CEO HomeandAbroad (pdf) | PhoCusWright |
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| Mark Schroeder, co-founder and chief executive officer of Home&Abroad, talks to PhoCusWright about personalization, Travel 2.0 and his company's goal of matching people to places. Also: recommendation engine, recent industry partnerships and future plans. | ||
| TACODA (pdf) | PhoCusWright |
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| Behavioral targeting is a burgeoning twist on online advertising, with a compelling value proposition and increasing signs that it could be the next big thing. New York-based TACODA has been offering behavioral targeting since 2001. | ||
| Travel 2-0: Trends in Industry Awareness and Adoption (pdf) | PhoCusWright |
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| New York University and PhoCusWright Inc. joined forces to research Travel 2.0 technology implementation and industry goals. | ||